Privacy Policy

Last updated: 20 Oct 2025

1. Who we are

Islet Picks (“we”, “our”, “us”) is a UK-based online store operated by a sole trader.
We sell lifestyle and household goods imported mainly from Japan and Asia.
We value your privacy and are committed to protecting your personal information in line with UK data protection laws (UK GDPR).

If you have any questions, please contact us:
📧 hello@isletpicks.co.uk

2. Information we collect

When you use our store, we may collect the following types of data:

  • Contact details (name, email, address, phone number)

  • Order information (items purchased, date, payment details)

  • Account information (if you create an account on our site)

  • Device & browsing data (IP address, browser type, pages visited)

  • Marketing preferences (if you subscribe to our newsletter)

3. How we use your information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or account

  • Handle returns, refunds or customer enquiries

  • Improve our products and website

  • Send marketing emails (only if you opt in)

  • Comply with legal obligations (tax, accounting, consumer rights)

4. Lawful basis for using your data

We process your data under one or more of the following legal bases:

  • Contract: to fulfil your order and provide customer support

  • Consent: for marketing communications

  • Legal obligation: for record keeping and tax purposes

  • Legitimate interest: to improve our website and prevent fraud

5. Sharing your data

We only share your information when necessary, such as:

  • With Shopify, our website platform provider

  • With payment processors (e.g. Shopify Payments, PayPal)

  • With delivery couriers to send your order

  • With analytics or email service providers (for site improvement or newsletter)
    These partners only receive the information required to perform their services and must keep it secure.

6. International transfers

Our store is hosted on Shopify, which may process data in Canada or other countries. Shopify is compliant with UK GDPR and provides adequate data protection safeguards.

7. Data retention

We keep your personal data only as long as necessary:

  • Order & payment data — up to 7 years (for legal/tax reasons)

  • Marketing subscription data — until you unsubscribe

  • General browsing data — for a limited time to improve website performance

8. Your rights

You have the right to:

  • Access a copy of your data

  • Correct any inaccuracies

  • Request deletion (“right to be forgotten”)

  • Object to or limit certain processing

  • Withdraw consent for marketing emails
    To exercise these rights, email hello@isletpicks.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data rights are not respected.

9. Security

We take reasonable steps to keep your information secure, including SSL encryption and restricted system access.

10. Cookies

We use cookies to improve your shopping experience and site performance.
See our Cookie Policy for more details.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown above.